Return Policy & Warranty

Warranty & Return Policy

Protecting the operational efficiency and commercial interests of our global partners remains the primary objective of OKKVAPE. Accordingly, every device undergoes stringent quality control inspections prior to dispatch. To maintain the highest health, safety, and supply chain standards, we enforce a transparent and resolute return protocol.

Standard Return Eligibility & Restocking Fee

We proudly accept returns for unused and unopened merchandise within 14 days of the original delivery date. Because vaping devices and e-liquids are consumable, hygienic products, we absolutely cannot accept returns on any items that have been opened or removed from their original shrink-wrap.

Consequently, all approved non-defective returns and order cancellations are subject to a 15% restocking fee. This specific fee will be deducted directly from your total refund amount. Furthermore, the customer remains entirely responsible for all return shipping logistics and costs.

Dead on Arrival (DOA) & Missing Items

Securing your business continuity is paramount. Therefore, if you receive a defective unit or if there are missing items in your shipment, you must report it to our support team within 72 hours of confirmed delivery.

To swiftly process a DOA or missing item claim, strict evidentiary standards apply. Specifically, you must provide:

  • Clear, close-up photographs of the defective product and all its original components.

  • A high-resolution video demonstrating the exact defect.

  • Images of the exterior shipping box (documenting any dents or damage) alongside the interior packaging materials.

  • The original packaging featuring the fully intact Security Code.

Claims submitted without sufficient visual evidence, or those initiated beyond the 72-hour window, will not be processed. For verified wholesale DOA claims, OKKVAPE will expedite a replacement unit within your next order, ensuring your inventory flow remains uninterrupted.

Authorized RMA Procedure

Under no circumstances should you send products back to the manufacturer without prior authorization. Instead, please follow these exact steps to ensure a smooth resolution:

  • Email our dedicated support team at support@okkvape.com, detailing the issue and providing your official order number.
  • Once your request is reviewed and approved, you will receive a unique Return Merchandise Authorization (RMA) number.
  • Securely pack the items, ensuring the RMA number is clearly visible on the outside of the return package.
  • Finally, your refund (minus the 15% restocking fee and original shipping costs) will be processed within 5-7 business days after our warehouse receives and strictly inspects the returned inventory.